Can I use my own wax, wicks, fragrance oil etc to make another candle in this jar?
It is not recommended to experiment with other materials unless you have conducted the necessary calculations. Candle making involves precise measurements and thorough testing to ensure the creation of a safe-burning candle. Using untested combinations in our jars may lead to unpredictable and potentially unsafe outcomes.
How do I best clean my materials/jar?
The soy wax we use is both vegan friendly and biodegradable.
Cleaning your candle jar and materials is a simple process. Follow these steps for optimal results:
Avoid Sink Disposal: Refrain from pouring leftover wax directly down the sink to prevent drain clogs.
Boiling Water Method:
- Pour boiling hot water into the jar or any bowls used.
- Allow the wax to rise to the top as it cools.
Wax Disposal:
- Once cooled, dispose of the solidified wax.
Wick Dislodging:
- Remove the wick.
Soapy Water Cleaning:
- Clean all materials, including the jar, with hot, soapy water.
How do I get a smooth top on my candle? What is a sinkhole?
A sinkhole is essentially an air pocket that forms when the melted wax is poured into the jar at too high of a temperature. A sinkhole can also happen if the wax is poured too quickly. To achieve a smooth top on your candle make sure to wait until the wax cools to the pouring temperature stated in the instructions and pour as slowly and as evenly as you can. It is also beneficial to ensure your jars are at room temperature when pouring. Sinkholes may affect the burning performance of the candle if they form too close to the wick and may cause the candle to tunnel. If you need more advice on sinkholes please reach out via our enquiry form.
Why is my candle producing black soot?
Black soot can occur when the wick is burning at too hot of a temperature. Candle wicks must be trimmed to 1/4 inch before and between each burn to avoid soot, high flames and overly mushrooming wicks.
Why is my candle is tunnelling?
Tunnelling is when the candle only burns in the centre around the wick and tunnels down, leaving a significant amount of wax on the sides. Please note that some wax around the sides is normal and most of it will eventually melt as the candle continues to burn. However, if your candle is truly tunnelling it could be due to a wick that is not properly centred. Ensure you centre your wick as best you can using the wick holder and once the wax is poured gently pull the wick up straight. Candles can also tunnel if there is a significant sinkhole near the wick. However, the most common reason for tunnelling is the candle was not burnt for long enough. Ideally aim to burn your candle for 2-4 hours each time. Remember it is not advised to burn a candle any longer than 4 hours.
Why is my candle scent really strong when unlit but weak when it is lit?
A candle’s scent when unlit is referred to as ‘cold throw’ whilst the scent when lit is referred to as ‘hot throw.’ Soy wax candles require time to cure so the molecules within the fragrance oil can bond with the wax. As the candle cures, both the cold throw and hot throw will intensify, resulting in a fuller and more complex scent. It is essential to wait for the curing process to be done before lighting your candle to achieve the best possible hot throw. Hot throw can also be affected if you mix your fragrance oil with your wax at too high or low of a temperature. Follow the instructions in the booklet for optimal temperatures to achieve a lovely cold and hot throw.
Can I order a custom scent?
Definitely! Just make an order through our enquiry form and we will do our best to organise your desired scent.
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